Accommodation Booking T&C

Accommodation Bookings – Terms and Conditions

General

By booking a stay you are entering a binding contract with the managers Explore South Wales which is subject to these terms and conditions. References to ‘us’ & ‘ours’ refer to Explore South Wales, and ‘you’ & ‘yours’ relate to the person making the booking plus all members of the holiday party. It is your responsibility to make all those members aware of our Terms & Conditions.

Booking

Usually you must be over 18 years of age at the time of making a booking. You must have the authority & responsibility to accept all the conditions on behalf of all other party members. We reserve the right to refuse a booking without reason.

Group bookings and special arrangements

For large group bookings, or for any other special arrangements, please contact us to see if we can accommodate you.

Reservations and deposits

Reservations via our online booking system. We require full payment at the time of booking.  All bookings are subject to our cancellation policy.

  • Cancelled at least 30 days prior to your check in date – 50% refund
  • Cancelled within 30 days of your check in date – 0% refund

We strongly advise that holiday cancellation insurance is purchased.

We may be able to arrange to change the booked dates of your stay in exceptional circumstances and at our discretion. Any additional costs due to the changes must be paid for by you.

We will confirm a booking by emailing a written confirmation of booking. You must check this and notify us of any errors immediately.

Payment

By online using debit or credit card.

Damage / Security Deposit

There is no damage/security deposit for family groups or returning visitors, although we expect any damage to be acknowledged and paid for. We may require a security deposit to be paid in cash on arrival from larger groups or specially arranged holidays. We will notify you if this is necessary within 7 days of your booking and you will have the right to cancel for free if no agreement is reached. This is refundable within 2 weeks of the end of your holiday less any payments for damage, returning left belongings, or excess cleaning required, etc.

Number of guests

Overnight guests staying in the accomodation must only be those as stated on the booking unless by prior arrangement with the owner(s). If it does, we will deny you access, or ask you to leave before the end of your holiday. We will treat your holiday as having been cancelled, and you will not be entitled to a refund of your holiday monies or any compensation. Linen and Towels where provided as stated in the property listing are provided for the number of guests booked only.

Arrival/departure

Arrival time is stated on your booking. You are responsible for informing the owner of late arrival so they can arrange entry should we or our representative be unable to greet you on arrival. If you do not contact us and have not arrived by noon on the day following your expected arrival date we will treat your holiday as having been cancelled by you and you will not be entitled to a refund.

Pets

Pets are not allowed in any property unless stated otherwise or by agreement with the owner. They are not allowed on beds or furniture or upstairs in the property. You must bring your own bedding, throws and towels for them. They must not be left in the property unattended. Any faeces in the grounds or parking area must be cleared up and binned. You are liable for any damage caused. If your dog is prone to excessive or night-time barking please do not bring him with you as this may cause a nuisance to other guests or  neighbours. Please follow the Countryside Code for your pets.

Smoking

You must not smoke/vape indoors in any property in Wales which the public has access, this includes all of the accommodation listed. Some properties allow smoking outside in the grounds, please clear up your ash and butts if smoking outside. Not all properties allow smoking/vaping in the grounds, please check the properties rules and contact us if there is any doubt prior to booking. We will not issue any refunds if you are unable to smoke at your accommodation.

Guests’ obligations

You must keep all furniture, fittings, and effects both inside and outside the property in the same state of repair and condition as at the start of the holiday. Loss, breakages and damage must be reported and will have to be paid for unless of a minor nature like occasional breakage of  crockery. Please report any malfunction of equipment  immediately so we can arrange a prompt repair.

While you are resident in the property you must take all reasonable precautions to keep it safe and secure. Report lost keys or other security issues to us immediately.
You must leave the property clean and tidy. Excess cleaning will be charged.

Towels where provided must not be removed from the property. Please bring your own beach towels. You must behave considerately towards other guests, to us and our representatives, to neighbours and the community, wildlife, livestock and property. Offensive, rude or dangerous behaviour will not be tolerated. We reserve the right to bar you from the property without refund or any other liability if in our reasonable opinion your behaviour is unacceptable. Further, should we reasonably believe you are likely to act in such a way, we reserve the right to bar you from the property without refund or any other liability.

Managers access

You must allow us, or anyone representing us, access to the property and grounds at any reasonable time during your holiday.

Cancellation and changes by us

Once we have issued a written booking confirmation we will do our best not to make any changes to your booking. We undertake to inform you promptly of changes. In the unlikely event of cancellation of your holiday, we will refund all monies paid but will have no further liability or obligation. We will help to find alternative accommodation.

Liability

Personal belongings are the responsibility of guests themselves. We accept no liability for any accident, loss or damage to property or persons or pets or vehicles ( including their contents) whilst on the premises. We will not be responsible for failure of services beyond our control.

Children must be supervised at all times.

Complaints

Your holiday enjoyment is very important to us and we do all in our power to ensure it. Complaints must be reported immediately. You are responsible for telling us about problems and giving us the opportunity to put things right.

Website accuracy

We do everything we can to ensure the accuracy of our information, especially on our website. We accept no liability for changes, or for changes to amenities and local activities, including those listed in our literature. Distances are approximate.

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